Return, Refund & Cancellation Policy
At Sri Ravi Kumar Pooja Store, we ensure that our pooja items, religious accessories, and spiritual products are carefully inspected and packed before dispatch. We aim to provide a fair and transparent return and refund process for our customers.
1️⃣ Return Eligibility Conditions
We may accept returns under the following circumstances:
- Product received is damaged during transit.
- Wrong product delivered.
- Product has a manufacturing defect.
- An item is missing from the package.
To request a return:
- Customers should inform us within 48 hours of delivery.
- An unboxing video, preferably recorded continuously without cuts, should be provided where available.
- Clear photos of the product and packaging should be shared.
- The product should remain unused and in its original packaging, wherever applicable.
Return requests will be reviewed based on the evidence provided and applicable consumer-protection requirements.
2️⃣ Non-Returnable Items
Due to hygiene and product-handling considerations, certain items may not be eligible for return once used, opened, or unsealed, including:
- Used or opened pooja items.
- Idols or religious articles that have been used or unsealed, where applicable.
- Kumkum, turmeric, oils, incense sticks, and similar consumables once opened.
- Flowers, prasad, and edible items.
- Customized or personalized products.
- Bulk orders prepared specifically for events or temple use, subject to applicable law.
Returns may not be accepted for change of mind or minor variations in colour, size, or appearance caused by screen settings or product characteristics. Incorrect customer-provided addresses will be reviewed on a case-by-case basis.
These exclusions do not affect any rights customers may have under applicable law.
3️⃣ Return Approval Process
Step 1: Contact us through the contact details provided on our website with:
- Order number.
- Photos of the product and packaging.
- Unboxing video, if available.
- A brief description of the issue.
Step 2: Our team will review the request and aim to respond within 2–3 business days.
Step 3: If the return is approved:
- We may arrange a reverse pickup where available.
- Alternatively, the customer may be asked to ship the item back using the agreed return instructions.
- Return shipping costs will be communicated in advance and handled according to the reason for the return and applicable law.
4️⃣ Refund Policy
Once an eligible returned product has been received and inspected:
- Approved refunds will generally be processed within 5–10 business days.
- Refunds for online payments will normally be issued to the original payment method.
- For Cash on Delivery (COD) orders, refund arrangements may be made through bank transfer or UPI after the necessary details are verified.
- Shipping charges may be refundable when the return results from an error on our part or where required by applicable law.
The time taken for the amount to appear in your account may depend on your bank or payment provider.
If your refund is delayed, please contact us with your order number and relevant payment details.
5️⃣ Partial Refund Situations
Where appropriate and permitted by applicable law, a partial refund may be considered if:
- Components or accessories are missing from the returned product.
- The product has been damaged after delivery due to handling by the customer.
- The returned item is incomplete or does not meet the agreed return conditions.
Any refund adjustment will be assessed individually and communicated to the customer.
6️⃣ Order Cancellation Policy
- Orders may be cancelled before dispatch by contacting us as soon as possible.
- Cancellation may not be possible after dispatch.
- Refunds for approved cancellations will generally be processed within 3–5 business days.
- During festival seasons, including Diwali, Navratri, and Ganesh Chaturthi, order processing may take longer due to increased demand.
Nothing in this policy limits any cancellation or refund rights available to customers under applicable law.
7️⃣ Exchange Policy
We do not currently guarantee direct product exchanges.
If an exchange cannot be arranged, customers may request a return and refund for an eligible product in accordance with this policy and place a new order after the refund is approved.
For damaged, defective, or incorrectly delivered products, please contact us so we can review the issue and determine an appropriate resolution.