TERMS AND CONDITIONS
Welcome to Sri Ravi Kumar Pooja Store. We are dedicated to providing high-quality Pooja Samagri, traditional religious products, and essential materials required for Hindu rituals, ceremonies, festivals, and auspicious occasions at affordable wholesale prices.
By accessing our website, browsing our products, placing an order, or purchasing from our store, you agree to comply with the following Terms and Conditions.
We request all customers to carefully read and understand these terms before making any purchase.
1. GENERAL TERMS AND CONDITIONS
Sri Ravi Kumar Pooja Store specializes in providing a wide variety of traditional Pooja Samagri and religious essentials for Hindu ceremonies, festivals, temples, and household worship.
Our products are available for individual customers, priests, temples, religious organizations, event organizers, and wholesale buyers.
By using our website or purchasing our products, customers agree to follow the terms, conditions, policies, and guidelines established by Sri Ravi Kumar Pooja Store.
We reserve the right to update, modify, or revise these Terms and Conditions whenever necessary. Any changes will be published on our website.
Customers are encouraged to review this page periodically to stay informed about our latest policies.
2. PRODUCTS AND SERVICES
Sri Ravi Kumar Pooja Store offers a comprehensive range of Pooja Samagri required for various Hindu religious ceremonies and traditional rituals.
We specialize in providing Pooja materials for:
- Bhoomi Pooja & Shankusthapana: Materials required for foundation-laying ceremonies and the commencement of construction.
- Gruha Pravesham: Complete Pooja essentials for housewarming ceremonies and traditional house blessings.
- Homams & Havans: Traditional materials required for sacred fire rituals and Vedic ceremonies.
- Sri Satyanarayana Swamy Vratham: Essential Pooja items required for performing Satyanarayana Swamy Vratham.
- Deva Kalyanams: Religious materials for divine marriage ceremonies and temple celebrations.
- Marriage Ceremonies: Traditional Pooja Samagri required for Hindu weddings and related rituals.
- Navagraha Shanthi Poojas: Materials required for Navagraha worship and planetary peace rituals.
- Temple Festivals & Special Poojas: Religious essentials for temple functions, annual celebrations, and special occasions.
- Daily Pooja Requirements: Regular worship materials for homes, temples, and religious institutions.
All products are subject to availability, and certain specialized items may require advance booking.
3. PRODUCT QUALITY AND AUTHENTICITY
At Sri Ravi Kumar Pooja Store, we strive to provide good-quality Pooja materials that meet the traditional requirements of Hindu religious ceremonies.
We make reasonable efforts to ensure that our products are properly selected, packed, and supplied according to customer requirements.
Product appearance, packaging, size, weight, color, and specifications may vary depending on the manufacturer, supplier, and availability.
Customers are advised to carefully review product descriptions and confirm their requirements before placing an order.
4. PRICING AND WHOLESALE POLICY
Sri Ravi Kumar Pooja Store is committed to offering Pooja Samagri at competitive wholesale prices.
Our pricing policy includes the following conditions:
- Product prices may vary depending on market conditions, supplier rates, seasonal demand, and availability.
- Wholesale prices may depend on the quantity and type of products purchased.
- Special pricing may be offered for bulk purchases, temple requirements, and large religious functions.
- Prices displayed on our website may be updated without prior notice.
- Any applicable taxes, delivery charges, and additional fees will be communicated before order confirmation.
- Discounts and promotional offers are subject to specific conditions and availability.
The final payable amount will be communicated to the customer before the order is confirmed.
5. ORDER PLACEMENT AND CONFIRMATION
Customers can contact Sri Ravi Kumar Pooja Store through WhatsApp or other available communication channels to enquire about products and place orders.
When placing an order, customers should provide accurate details regarding the required products, quantities, ceremony dates, and delivery requirements.
Orders will be confirmed after the store verifies product availability, pricing, and other relevant details.
For large or special orders, customers are encouraged to contact us well in advance to ensure the availability of all required materials.
Sri Ravi Kumar Pooja Store reserves the right to decline an order when products are unavailable or when order requirements cannot be fulfilled.
6. BULK ORDERS AND SPECIAL POOJA REQUIREMENTS
We welcome bulk orders from individuals, temples, priests, event organizers, religious institutions, and wholesale customers.
Bulk orders may include complete Pooja Samagri requirements for weddings, housewarming ceremonies, Homams, temple festivals, and other religious occasions.
Customers placing bulk orders are requested to provide a complete list of required materials in advance.
Specially arranged or customized Pooja packages may require advance payment.
The preparation time for bulk orders may vary depending on product availability and order quantity.
Any changes to confirmed bulk orders should be communicated as early as possible.
7. PAYMENT TERMS AND CONDITIONS
Customers must complete payment according to the payment arrangements agreed upon at the time of order confirmation.
We may request partial or full advance payment for bulk orders, customized packages, or specially arranged products.
Accepted payment methods will be communicated during order confirmation.
Customers should verify the payment details before making any transaction.
An order may be processed after the required payment has been received or otherwise confirmed by the store.
Customers are advised to retain payment receipts or transaction records for future reference.
8. SHIPPING AND DELIVERY POLICY
Sri Ravi Kumar Pooja Store aims to prepare and dispatch customer orders within the agreed time frame, subject to product availability and delivery arrangements.
Delivery timelines may vary depending on the customer’s location, order quantity, product type, and transportation availability.
Any applicable shipping or delivery charges will be communicated before order confirmation.
While we make reasonable efforts to ensure timely delivery, unexpected delays may occur due to transportation issues, weather conditions, public holidays, or other circumstances beyond our control.
Customers are requested to provide accurate delivery addresses and contact information.
In case of delayed, missing, or damaged deliveries, customers should contact us promptly so that we can review the issue and assist with an appropriate resolution.
9. CANCELLATION POLICY
Customers may request order cancellation by contacting Sri Ravi Kumar Pooja Store through WhatsApp.
Cancellation requests will be reviewed based on the order status and the nature of the products purchased.
Orders that have not yet been processed or dispatched may be eligible for cancellation.
Specially arranged products, customized Pooja packages, and bulk orders may have different cancellation conditions, which will be communicated at the time of purchase.
Any applicable refund will be processed according to the agreed payment and refund conditions and applicable consumer protection laws.
10. RETURNS, REFUNDS AND EXCHANGES
We encourage customers to carefully verify their orders before completing a purchase.
Returns or exchanges may be accepted for eligible products in cases such as incorrect items supplied, defective products, or damage identified at the time of delivery.
Customers should contact us promptly with their order details and supporting photographs, where applicable.
Products that have been used, consumed, or damaged due to improper handling may not qualify for a discretionary return or exchange.
Certain customized or specially arranged products may be non-returnable unless otherwise required by applicable law.
Nothing in this policy limits a customer’s statutory rights regarding defective, damaged, misdescribed, or incorrectly supplied goods.
Refunds, where approved or legally required, will be processed through an appropriate payment method within the applicable time frame.
11. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate information when placing orders.
Customers should carefully verify the names, quantities, and specifications of Pooja materials before confirming their purchase.
For special religious ceremonies, customers are encouraged to consult their priest or Purohit regarding the exact materials required.
Sri Ravi Kumar Pooja Store supplies religious products and materials but does not guarantee that a particular product list will satisfy every regional, family, or traditional variation of a ceremony.
Customers should follow appropriate safety precautions while using products such as camphor, incense, oil lamps, and other fire-related Pooja materials.
12. PRODUCT AVAILABILITY
All products displayed on our website are subject to stock availability.
Certain traditional or seasonal Pooja items may be available only during specific festivals or religious occasions.
If an ordered product is unavailable, we will make reasonable efforts to inform the customer and offer an appropriate alternative, revised delivery arrangement, or refund where applicable.
Product substitutions will be made only after obtaining the customer’s consent.
13. RELIGIOUS AND TRADITIONAL USAGE
Our Pooja materials are intended for traditional religious worship, Hindu ceremonies, spiritual practices, and cultural celebrations.
Customers should use all products responsibly and according to their intended purpose.
Religious practices may differ based on family traditions, regional customs, temple procedures, and guidance from priests.
Sri Ravi Kumar Pooja Store does not guarantee any particular spiritual, personal, financial, or religious outcome from the use of products purchased from our store.
14. WEBSITE INFORMATION AND ACCURACY
We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.
However, occasional errors may occur in product descriptions, pricing, images, specifications, or availability.
We reserve the right to correct such errors and update website information.
If an error materially affects an order, we will inform the customer and provide an appropriate opportunity to accept the corrected terms or cancel the affected order.
Product images displayed on our website are for reference purposes and may differ slightly from the actual products.
15. PRIVACY AND CUSTOMER INFORMATION
Sri Ravi Kumar Pooja Store respects the privacy of its customers.
Personal information such as customer names, phone numbers, delivery addresses, and order details may be collected for processing purchases, communicating order updates, arranging deliveries, and providing customer support.
We aim to handle customer information responsibly and take reasonable precautions to protect it against unauthorized access or misuse.
Customer information may be shared with delivery providers, payment service providers, or other necessary service partners for fulfilling orders.
We do not sell customer personal information to third parties for unrelated marketing purposes.
Further details regarding the collection, use, storage, and protection of personal information should be provided in our separate Privacy Policy.
16. INTELLECTUAL PROPERTY RIGHTS
All original website content, including our business name, logo, product photographs, written descriptions, graphics, and promotional materials, belongs to Sri Ravi Kumar Pooja Store or its respective rights holders.
Unauthorized copying, reproduction, modification, or commercial use of protected website materials is prohibited without prior permission.
Customers may access and use website information for personal shopping and legitimate enquiries.
17. LIMITATION OF LIABILITY
Sri Ravi Kumar Pooja Store makes reasonable efforts to provide accurate product information, quality materials, and reliable customer service.
However, we are not responsible for losses resulting solely from improper product usage, unauthorized alterations, or circumstances beyond our reasonable control.
Any limitation of liability will apply only to the extent permitted under applicable law.
Nothing in these Terms and Conditions excludes or restricts liabilities or consumer rights that cannot legally be excluded or restricted.
18. FESTIVAL AND SEASONAL ORDERS
During major Hindu festivals, auspicious dates, and religious celebrations, demand for certain Pooja materials may increase significantly.
Customers are encouraged to place orders in advance during busy periods such as:
- Vinayaka Chavithi
- Navaratri and Dasara
- Deepavali
- Karthika Masam
- Sankranti
- Ugadi
- Maha Shivaratri
- Sri Rama Navami
- Varalakshmi Vratham
Order preparation and delivery times may vary during peak festival seasons.
We recommend confirming product availability before making arrangements for time-sensitive ceremonies.
19. CUSTOMER SUPPORT AND COMPLAINTS
Customer satisfaction is important to Sri Ravi Kumar Pooja Store.
For product enquiries, order information, bulk purchases, delivery concerns, or complaints, customers may contact us through our official WhatsApp number.
We will make reasonable efforts to review customer concerns and provide appropriate assistance.
Customers are requested to share relevant order details when raising a complaint to help us resolve the matter efficiently.
20. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions shall be governed by the applicable laws of India.
Any concerns or disputes arising from purchases or website usage should initially be communicated to Sri Ravi Kumar Pooja Store for an attempt at amicable resolution.
Where a dispute cannot be resolved mutually, it may be referred to the appropriate court or consumer dispute resolution authority having jurisdiction under applicable law.
Nothing in these terms restricts a consumer’s right to approach a legally competent consumer protection authority.
21. CHANGES TO TERMS AND CONDITIONS
Sri Ravi Kumar Pooja Store reserves the right to revise or update these Terms and Conditions to reflect changes in business operations, products, services, or applicable legal requirements.
Updated terms will be published on our website along with the revised effective date.
Changes will apply prospectively, except where otherwise required or permitted by law.
Customers are encouraged to review this page regularly.
22. CONTACT INFORMATION
For enquiries regarding our Terms and Conditions, Pooja Samagri, wholesale orders, or special religious requirements, please contact us.
SRI RAVI KUMAR POOJA STORE
Our Speciality: All Types of Traditional Pooja Samagri at Wholesale Prices.
WhatsApp: +91 9129129993
Business Location: Vanasthalipuram,hyderabad