At Sri Ravi Kumar Pooja Store, we aim to process, pack, and deliver your pooja items, religious accessories, and spiritual products safely and on time. We work to ensure that every order reaches our customers in good condition.
1️⃣ Order Processing
- Orders are generally processed within 1–3 business days.
- Bulk or customized orders may require 3–5 business days for processing.
- Orders placed after 6 PM may be processed on the next business day.
- Dispatches may not take place on Sundays or national holidays.
During peak festive seasons, including Diwali, Navratri, and Ganesh Chaturthi, processing times may be longer depending on order volume and product availability.
2️⃣ Delivery Timelines
Estimated delivery times after dispatch are:
- Metro Cities: 3–5 business days
- Tier 2 Cities: 4–7 business days
- Rural Areas: 6–10 business days
These timelines are estimates and may vary depending on the destination, courier availability, weather, and other circumstances.
3️⃣ Shipping Charges
- Shipping charges will be communicated at checkout or before order confirmation, as applicable.
- Free shipping may be offered on selected orders or during special promotions, subject to the stated conditions.
- Cash on Delivery (COD) or remote-area surcharges may apply where applicable and will be communicated before order confirmation.
- Shipping charges may be refundable for eligible orders involving damaged, defective, or incorrectly delivered products, subject to our Return and Refund Policy and applicable law.
4️⃣ Cash on Delivery (If Applicable)
- Cash on Delivery may be available in selected PIN codes.
- Order confirmation through a phone call or message may be required.
- Repeated cancellations or refusal to accept COD deliveries may result in restrictions on future COD orders.
5️⃣ Order Tracking
Once your order has been dispatched, tracking details will be shared where available.
Customers may receive:
- Tracking information through SMS or email, where supported.
- WhatsApp updates, if this service is available.
- A tracking number or link to check shipment progress on the courier partner’s website.
If tracking information is unavailable or delayed, please contact us through the details provided on our website.
6️⃣ Delays and Force Majeure
Delivery delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather conditions or natural disasters.
- Festival-season order volumes.
- Government restrictions or transport disruptions.
- Courier service delays or strikes.
- Other unforeseen events.
We will make reasonable efforts to assist customers with shipment updates when such delays occur.
7️⃣ Address Accuracy
Customers must provide a complete and accurate shipping address, PIN code, and contact number when placing an order.
Sri Ravi Kumar Pooja Store may not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Additional shipping charges may apply for re-shipment where permitted and communicated to the customer in advance.
8️⃣ Damaged or Tampered Packages
If your package appears damaged or tampered with at the time of delivery:
- Inspect the package before accepting it, where possible.
- Take clear photographs of the package and visible damage.
- If the package is severely damaged, report the issue to the delivery partner and contact us.
- Inform us as soon as possible, preferably within 24 hours of delivery, with your order number and supporting photographs or video.
We will review the issue in accordance with our Return and Refund Policy and applicable law.
9️⃣ Lost Shipment Policy
If a shipment appears lost in transit:
- Contact us with your order number and tracking details.
- We will coordinate with the courier partner to investigate the shipment.
- The investigation may take approximately 5–7 business days, depending on the courier partner.
If the courier confirms that the shipment is lost, we will review the case and arrange an appropriate resolution, such as a replacement subject to stock availability or a refund, as applicable under our policies and the law.