Privacy Policy
Sri Ravi Kumar Pooja Store (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our pooja items and religious products.
1. Information We Collect
We may collect the following information:
- Full name
- Contact number and email address
- Shipping and billing address
- PIN code and GST details, if applicable
- Payment confirmation and transaction details
- Technical information such as IP address, browser type, and website usage
- Messages, enquiries, and feedback submitted through our website
2. How We Use Your Information
We use your information for:
- Processing and delivering orders
- Sending order confirmations and updates
- Responding to enquiries and providing customer support
- Processing payments and resolving disputes
- Preventing fraud and maintaining website security
- Improving our website and services
- Sending promotional offers and product updates where permitted and, where required, with your consent
3. Data Protection and Security
We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, or disclosure. We may use security measures such as SSL/TLS encryption, secure hosting, and restricted access to information. However, no online system can guarantee absolute security.
4. Sharing of Information
We do not sell your personal information. We may share necessary information with:
- Courier and delivery partners
- Payment service providers
- Website hosting and IT service providers
- Government authorities when required by law
We share information only as reasonably necessary for these purposes and subject to applicable requirements.
5. Cookies Policy
Our website may use cookies to improve your browsing experience, remember shopping cart items, and understand website traffic. You can disable cookies through your browser settings, although some website features may not work correctly.
6. Data Retention
We retain personal information only for as long as necessary to process orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal requirements. When information is no longer required, we take reasonable steps to delete or anonymize it where appropriate.
7. Your Rights and Contact Us
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent for promotional communications by contacting us.
For privacy-related questions or requests, please contact Sri Ravi Kumar Pooja Store using the contact details provided on our website.